Refund and Cancellation Policy
Last Updated: 28th April
At SazUp, we strive to deliver the highest quality of car cleaning, detailing, and maintenance services.
We understand that there may be circumstances requiring a booking cancellation or refund request, and we aim to handle such situations transparently and fairly.
Please read our Refund and Cancellation Policy carefully before booking a service with us.
1. Service Cancellation by Customer
a) Before Service Initiation
- If you wish to cancel your service booking 24-72 hours before the scheduled service time, you may request a full refund.
- Cancellation must be communicated via WhatsApp / Email / Phone Call.
b) Within 24-48 hours Before Scheduled Service
- Cancellations made less than 24 hours prior to the scheduled service time may attract a 20% cancellation fee to cover operational expenses.
2. Service Cancellation by SazUp
- In rare cases (e.g., extreme weather, safety issues, technician unavailability), SazUp may cancel or reschedule a service.
- If we are unable to deliver the service and cancellation occurs from our side, the customer will be entitled to a full refund or free rescheduling at their preference.
3. Refund After Service Initiation
- Once the service has begun (i.e., technician has arrived at the service location or service work has started), no full refund will be applicable.
- If the service was partially completed and there was a justified issue (e.g., incomplete work, dissatisfaction due to quality concerns), SazUp may, at its discretion, offer:
- A partial refund, OR
- A free re-service to rectify the problem.
Important:
The decision for re-service or partial refund shall be based on service inspection reports, customer feedback, and reasonable judgment by SazUp’s quality assurance team.
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Dissatisfaction arising from unrealistic expectations beyond the service scope explained at booking.
- Pre-existing damage to the vehicle not caused by SazUp or its technicians.
- Inaccessibility of service location (locked premises, unavailability of vehicle at the location).
- Customer absence at the time of scheduled service without prior intimation.
- Cancellations after service completion.
5. Subscription Plan Refunds
- Subscription plans (e.g., monthly car wash packages) are non-refundable once the first service has been delivered.
- If you cancel a subscription before the first service date, you may request a full refund minus any applicable processing fees of ₹100.
Note:
Each subscription plan’s specific terms and conditions will prevail in case of inconsistencies.
6. Refund Processing
- Approved refunds will be processed within 7-14 business days to the original method of payment.
- Refund timelines may vary depending on your bank, payment gateway, or card issuer policies.
Customers will be notified via email or WhatsApp once the refund is initiated.
7. How to Request a Refund
To request a refund or raise a cancellation request, please contact our support team:
- Email: customercare@sazup.com
- WhatsApp/Phone: +91-9886062266
- Provide your Booking ID, Registered Name, Contact Number, and Reason for Cancellation.
Incomplete information may delay refund processing.
8. Dispute Resolution
In case of any disputes regarding refunds or cancellations, the final decision shall rest with SazUp’s management after a fair review of the circumstances.
9. Changes to This Policy
SazUp reserves the right to modify or update this Refund and Cancellation Policy at any time.
Changes will be effective immediately upon posting on the Website.
We encourage you to review this page periodically for any updates.
10. Contact Information
For any questions or clarifications regarding this Policy, please reach out to us at:
SazUp
Email: customercare@sazup.com
Phone: +91-9886062266
Website: www.sazup.com
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