Privacy Policy

Last Updated: 28th April

At SazUp (“SazUp”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting it through this Privacy Policy.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit or use our website [www.sazup.com] (“Website”) and any associated mobile applications (if applicable) and services (collectively referred to as “Services”).

Please read this policy carefully. By accessing or using our Services, you agree to the practices described herein.

1. Information We Collect

We collect the following types of information:

a) Personal Information

• Name
• Phone number
• Email address
• Address for service location
• Vehicle details (make, model, registration number)
• Payment information (processed via third-party gateways)
• Feedback, queries, complaints

b) Non-Personal Information

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage data (pages visited, time spent, interactions)

c) Cookies and Tracking Technologies

We use cookies, beacons, and similar technologies to collect non-personal information to enhance user experience and analyze Website traffic.
For details, refer to our [Insert Link to Cookie Policy, or say "Cookie Usage Section below"].

2. How We Use Your Information

We use the information collected for the following purposes:

• To process bookings and deliver Services.
• To communicate regarding bookings, confirmations, service updates, or changes.
• To improve Website functionality, user experience, and service quality.
• To respond to customer service requests, inquiries, or disputes.
• To send promotional offers, newsletters, and marketing communications (only if you opt-in).
• To maintain business records and comply with legal obligations.
• To prevent fraud, security breaches, and abuse of our Services.

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share information under the following circumstances:

• Service Providers: With third-party vendors (e.g., payment gateways, CRM systems, analytics providers) who help us operate the business, under confidentiality obligations.
• Technicians/Partners: With authorized service partners strictly for the purpose of delivering Services you booked.
• Legal Requirements: If required by law, regulation, court order, or governmental request.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, user information may be transferred subject to the same privacy commitments.

All third parties with whom we share your information are bound by privacy obligations.

4. Cookies and Tracking Technologies

Cookies are small files placed on your device that help us recognize repeat visitors, measure traffic patterns, and personalize content.

We use:

• Essential Cookies: Necessary for Website operations (e.g., booking form, secure login).
• Analytics Cookies: To analyze Website usage (e.g., Google Analytics).
• Marketing Cookies: To deliver relevant ads (only if advertising is used).

You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the Website may not function properly without cookies.

By using our Website, you consent to our use of cookies as described here.

5. Data Storage and Security

We store personal information on secure servers and implement reasonable technical and organizational safeguards to protect it from unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• SSL encryption for Website data transmission.
• Restricted access to personal information to authorized personnel only.
• Periodic security audits and updates.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your information for as long as necessary:

• To fulfill the purposes for which it was collected.
• To comply with legal, regulatory, accounting, or reporting requirements.

After the retention period ends, your personal information is securely deleted or anonymized.

You may request deletion of your data earlier by contacting us at [Insert Customer Support Email], subject to any legal obligations we must comply with.

7. Your Rights

Depending on applicable laws, you have the following rights regarding your personal information:

• Access: Request access to your personal data held by us.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data (“Right to be forgotten”), subject to contractual or legal obligations.
• Withdrawal of Consent: Withdraw your consent at any time for processing based on consent.
• Data Portability: Request transfer of your data to you or another service provider (where feasible).

To exercise your rights, please email [Insert Customer Support Email] with appropriate identification proof.

We may take up to [30] days to process your request, as per applicable regulations.

8. Third-Party Services

Our Website may contain links to third-party websites or integrate third-party services (e.g., payment processors, CRM tools).
SazUp is not responsible for the privacy practices or content of such third-party websites.
We encourage you to review their respective privacy policies before interacting with them.

9. Children's Privacy

Our Services are not directed to children under the age of 18.
We do not knowingly collect or solicit information from minors.
If you believe a minor has provided personal information without parental consent, please contact us immediately at [Insert Support Email].

10. International Data Transfers

Currently, our primary operations are based in India.
If you access the Website or Services from outside India, you consent to the transfer, storage, and processing of your information in India.

11. Changes to this Privacy Policy

We reserve the right to amend or update this Privacy Policy at any time.
When changes are made, the “Last Updated” date will be revised.
Significant changes will be communicated through [email notifications/website pop-ups].

Continued use of the Website or Services after such changes constitutes acceptance of the revised Privacy Policy.

12. Compliance with Laws

SazUp complies with:

• The Information Technology Act, 2000 (India) and associated Rules;
• Relevant provisions under the GDPR (General Data Protection Regulation) for users accessing from the European Economic Area (where applicable).

We are committed to lawful, fair, and transparent processing of personal information.

13. Grievance Redressal Mechanism

In accordance with the Information Technology Act, 2000 and Rules, the name and contact details of the Grievance Officer are:

Grievance Officer: Krishnaprasad Balic
Email: sazupkp@gmail.com
Phone: +91-8296232266
Office Address: 8/3 1st Floor, Maruthi Nagar, Bommanahalli Rd, Maruthi Layout, Devarachikkana Halli, Bangalore, Karnataka 560076

You may contact the Grievance Officer for any grievances related to your personal information.

14. Contact Us

For any queries, concerns, or complaints regarding this Privacy Policy or your personal data, please contact:

SazUp
Email: customercare@sazup.com
Phone: +919886062266
Website: www.sazup.com

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